FAQs
Frequently Asked Questions
How do I create an account?
You can create an account by clicking on the “Sign Up” button at the top of our homepage and entering your details.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods.
How do I subscribe to the newsletter?
Enter your email address in the subscription box at the bottom of our homepage to receive updates on new products and exclusive deals.
How can I track my order?
After your order is shipped, you’ll receive a tracking link via email to monitor your delivery status.
What is your shipping policy?
We offer standard and express shipping options. Shipping times and rates vary by location and will be calculated at checkout.
Can I change or cancel my order?
Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible if you need to make modifications.
What is your return policy?
We offer a 14-day return policy on eligible items. Items must be unused and in original packaging to qualify.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and reason for the return.
Are sale items eligible for a refund?
Sale items are typically not eligible for refunds unless stated otherwise. Please review our refund policy for details.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Is my personal information secure?
Yes, we take data security seriously. Your personal information is protected according to our Privacy Policy.